At Croft Mill Fabrics, we understand that even the most meticulous makers occasionally need to adjust their creative plans. Just as you carefully select our premium European dress fabrics or seasonal collections, we want your shipping and returns experience to reflect the same quality and attention to detail.

Shipping Information

Order Processing

We carefully prepare each order with the same care you put into your creations:

  • Processing Time: 1-2 business days
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
    • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note for International Customers: We ship worldwide (excluding some Asian and remote regions). Customs fees and import duties are the responsibility of the recipient.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by your order confirmation

Non-Returnable Items

To maintain quality for all our customers, we cannot accept returns on:

  • Cut fabrics (measured and sold by the meter/yard)
  • Ex-designer & branded remnants (due to their exclusive nature)
  • Opened fat quarter bundles
  • Digital products like Closet Core patterns (once downloaded)

How to Initiate a Return or Exchange

Step 1: Contact Our Maker Support Team

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:
Subject: Return Request for Order #[Your Order Number]

Dear Croft Mill Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return:
– [Fabric/Product Name]
– [Quantity]
– [Reason for return]

I would prefer: [Refund/Exchange for specific item]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (our San Antonio studio)
  • Special instructions if needed

Step 3: Ship Your Return

Package your items securely (we recommend reusing our packaging) and ship to:

Croft Mill Fabrics Returns
3441 Weekley Street
San Antonio, TX 78205
USA

Include your return authorization number clearly on the package.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original item cost minus any shipping charges (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your new item once we receive the return
  • You’ll be responsible for any price difference
  • Shipping charges apply for the new item unless exchanging for a defective product

International Returns

For our global customers:

  • You’re responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Incorrect Items

If you receive damaged goods or incorrect items (perhaps our Autumn/Winter dress fabrics instead of your selected Cotton Poplin prints):

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect items
  • We’ll arrange a prepaid return label if needed

We value your trust in our fabrics and patterns, and we’re committed to making your return experience as smooth as French seams. For any questions about our policy, don’t hesitate to reach out to our maker-support team.

Happy creating,
The Croft Mill Team