Welcome to the Croft Mill FAQ page! We’ve compiled answers to common questions about our premium fabrics, patterns, and haberdashery to support your creative journey. Whether you’re a dressmaker, quilter, or DIY enthusiast, find the information you need below.

Product Questions

What types of fabrics do you specialize in?
We curate premium materials for discerning makers, including:
  • European dress fabrics (perfect for special occasion garments)
  • Seasonal collections (Autumn/Winter, Christmas, Halloween)
  • Quality cottons (lawn, poplin prints) and coating fabrics
  • Specialty materials like faux leather for bag making
  • Designer remnants and exclusive patterns (Closet Core, Vikisews, Style Arc)
How do I choose the right fabric for my project?
Each product listing includes detailed information about weight, drape, and recommended uses. For dressmaking, our European Dress Fabrics collection offers premium options, while Cotton Lawn is ideal for lightweight summer garments. Need help? Email our maker-to-maker support team!
Do you sell fabric samples?
Yes! We recommend ordering samples before large purchases, especially for our Furnishing Fabrics or Ex Designer collections. Look for the “Order Sample” option on product pages.

Ordering & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I modify or cancel my order after placement?
We process orders quickly to get your materials to you fast! Contact us immediately at [email protected] if you need changes—we’ll try our best if your order hasn’t entered processing (1-2 business days).
Do you offer business/wholesale accounts?
Yes! Independent designers and small businesses can apply for wholesale terms. Email us with details about your creative business.

Shipping & Delivery

Where do you ship?
We offer seamless global delivery except to some Asian and remote regions due to logistics constraints. Our San Antonio team personally prepares every shipment with Texas-sized care!
What are my shipping options?

Express Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch). Perfect for time-sensitive projects like Christmas fabrics or event materials.

Free Standard Shipping: Via EMS (15-25 business days after dispatch) for orders over $50. Ideal for stocking up on cotton bundles or furnishing fabrics.

How is my fabric packaged?
Your materials are:
  • Handled by our quality-check team in San Antonio
  • Wrapped in tissue to preserve drape and texture
  • Labeled with fabric content and care instructions
  • Includes pattern notes when relevant

Returns & Exchanges

What’s your return policy?
  • 15-day return window from delivery date
  • Unused, uncut fabrics in original condition only
  • Final sale items: Cut fabrics, haberdashery, and sale items
  • Return shipping costs are the customer’s responsibility
Contact us at [email protected] to initiate returns.
What if my fabric isn’t what I expected?
We provide detailed product descriptions and recommend ordering samples for color/texture verification. If there’s a quality issue, contact us immediately with photos—we’ll make it right!
Do you offer exchanges?
Yes! For unwrapped, unused fabrics within the return period. Email us first—we’ll guide you through placing a new order and processing your return.

Still Have Questions?

Our maker-to-maker customer service team understands creative projects can’t wait. Email [email protected] for personalized assistance with your fabric needs.

Happy creating from the Croft Mill family!